documenting processes

Have you ever found yourself in a situation like this? Picture yourself as a process specialist tasked with documenting a process. The requester schedules a one-hour meeting with you, during which they provide some initial information. However, after the meeting concludes, they bombard you with a pile of documents to read and digest. They expect you to seamlessly organize and present the process flows based on the information shared in that one-hour meeting.

Does this scenario resonate with you? Can you recall instances where you faced similar expectations and challenges? How did you handle such situations? Did you feel overwhelmed by the amount of information provided and the tight deadline for delivering a polished and well-structured process documentation?

Two lessons learned

In today’s project landscape, a prevalent issue that hampers success is the lack of proper structure. It’s a common sight to witness projects, brimming with top-notch talent, grappling to find their footing.

Allow me to illustrate with a real-life scenario from our own experiences. One of our crucial projects fell victim to a misstep in resourcing. An individual who had no direct involvement with the project made a crucial resourcing decision. Regrettably, this decision proved to be detrimental, derailing the project’s momentum and progress.

Furthermore, another valuable lesson we learned firsthand was the impact of placing a skilled resource in an ill-fitting role. Even if the resource possesses commendable abilities, if their role is not aligned with their strengths, it can deal a fatal blow to the project’s prospects.

In order to ensure project triumph, it is imperative that we address these challenges head-on and foster an environment where proper structure and role alignment are given due consideration. Only then can we truly unlock the full potential of our talented teams and pave the way for project success.

Pareto Rule

In most businesses 80% of the most value add are done by 20% of employees?

80% of the most valuable work you do in a week is done during 20% of your time?

Common problems businesses are experiencing

“We implemented a new expensive solution, but it is not effectively supporting our processes and business objectives”

“We spend a lot of resources on hiring only for the hire not to work out”

“We have lots of inefficiencies, but don’t know how to go about tackling them in an organized manner”

“We have great employees, but occasionally need to supplement resources from the outside. Our experience doing so has not been great so far”

“We have grown rapidly in a short time and with that comes growing pains”